NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 10 March 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | February 2026 | January 2026 | December 2025 |
|
1. Very Good |
19 | 34 | 19 |
| 2. Good | 6 | 9 | 6 |
| 3. Neither good nor poor | 2 | 5 | 3 |
| 4. Poor | 2 | 1 | 1 |
| 5. Very Poor | 1 | 5 | 5 |
| 6 Don’t know | 0 | 0 | 0 |
| Summary Scores | |||
| Positive | 83% | 80% | 74% |
| Negative | 10% | 11% | 18% |
| Neutral | 7% | 9% | 8% |
Feedback from Friends and Family Test feedback
Below are a selection of comments received in recent Friends and Family Test feedback:
- 'GP is excellent always has time to listen and offers excellent advice.'
- 'No waiting time. Nurse took lots of blood quickly when I usually have problems with blood takers finding a vein.'
- 'The doctor was very approachable and listened to my concern. I felt the plan to resolve my issue was very helpful.'
- 'Doctor F is an outstanding GP who instills absolute confidence in her diagnosis and treatment plans. The receptionist is also helpful.'
- 'Doctor F is amazing, caring and has lots of empathy.'
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We received feedback that a GP did not have the right equipment during an appointment. We have checked that the equipment is available in all of our equipment bags and improved our induction process for staff members working at the practice.
- We are sharing more communication with patients through quarterly newsletters shared on the practice website and with print copies available in the practice and a patient information board in reception at the practice. You can view the latest edition of the newsletter here: hightownvillagegp.nhs.uk/media/ixphukh2/hightown-patient-newsletter-december-2025.pdf