NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 03 February 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | January 2026 | December 2025 | November 2025 |
| 1 Extremely likely | 34 | 19 | 31 |
| 2 Likely | 9 | 6 | 6 |
| 3 Neither likely or unlikely | 5 | 3 | 2 |
| 4 Unlikely | 1 | 1 | 4 |
| 5 Extremely unlikely | 5 | 5 | 1 |
| 6 Don’t know | 0 | 0 | 0 |
| Summary Scores | |||
| Positive | 80% | 74% | 84% |
| Negative | 11% | 18% | 11% |
| Neutral | 9% | 8% | 5% |
Feedback from Friends and Family Test feedback
Below are a selection of comments received in recent Friends and Family Test feedback:
- 'Dr T was excellent. Very thorough, efficient and has a warm personality. He is very easy to talk to. Thank you.'
- 'Professional, friendly and attentive staff. Very helpful.'
- 'The receptionist is friendly, knowledgable and helpful. Dr T is an excellent GP, he really listens then explains everything so you leave with an action happening and understanding exactly what is going to happen. Brilliant GP.'
- 'Dr F is excellent and is prepared to listen and act upon the information given immediately in an unhurried environment.'
- 'The care and expertise I got from reception staff and Doctor was so very good.'
- 'I always receive great service from the reception staff and the GP, Dr T is excellent. Always listens very carefully & gives excellent advice.'
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We received feedback that a GP did not have the right equipment during an appointment. We have checked that the equipment is available in all of our equipment bags and improved our induction process for staff members working at the practice.
- We are sharing more communication with patients through quarterly newsletters shared on the practice website and with print copies available in the practice and a patient information board in reception at the practice. You can view the latest edition of the newsletter here: hightownvillagegp.nhs.uk/media/ixphukh2/hightown-patient-newsletter-december-2025.pdf